Unfortunately we are unable to issue refunds for downloadable products once any relevant product key has been sent and/or the software has been downloaded. If you have any issues with our software/products, please contact support via the website and we will deal with your situation accordingly.
We meet the conditions of the Data Protection Act 1988. We will not hold sensitive information about you or transfer information about you to third parties without your permission, and you may request at any time – and for a small fee – a copy of all the information we hold about you. We have taken all reasonable steps to ensure that our website is secure and that all sensitive information transmitted through it is sent securely and held confidentially. Any third parties or agents that we may use to process this sensitive information on our behalf have also taken all reasonable security steps. The only exceptions to the above are where we may take appropriate and reasonable steps in the prevention of criminal and fraudulent activity.